Most of the time with VIP Limousine, everything runs extremely smoothly, including vehicles and staff.
Most of the time.
Sometimes, things go wrong. So we’d like to take a few minutes to reflect and hopefully laugh a little bit, too, but also highlight that if and when they do, why you should choose VIP Limousine for your transportation needs. Nobody in any of the following incidents have been named to save embarrassment…though the management team knows who they are!
One of these particular recent incidents involved an overnight trip back from Nevada. Everything was going smoothly until suddenly…SNAP. Even after inspections and checks, the belt changed its mind about staying in one piece. At 3 a.m. In the middle of nowhere. Blast.
Now why, in light of this incident, should you choose VIP Limousine? We have the largest limousine fleet in Utah, and as a result, this possibly-ruined trip actually turned out well for our passengers.
Upon the incident’s occurrence, we immediately dispatched a chauffeur with another limousine to their location and picked up the passengers so they could arrive home in as timely a manner as possible. Plus, they got to experience a fresh chauffeur and a freshly-cleaned limousine.
Some years ago, while getting ready to pick up a passenger at the Salt Lake City International Airport, one of our chauffeurs was rear-ended by a Cadillac Escalade. Thankfully, our Suburban was unscathed, but in order to make sure everything got settled, we sent another chauffeur in another Suburban so that our passenger could still be picked up in a timely manner.
However, sometimes we’re less lucky. Two days after repainting the back bumper of our Lincoln Town Car limousine, somebody else ran into it. It was dented and scratched from the hit-and-run. These days though, the bumper looks good as new, and we willingly paid for its repair.
The air conditioning in one of our vehicles quit in the middle of a corporate run during the summertime. It turns out it was the compressor exploding into little pieces under the hood, and losing all of the Freon and pressure in the process. We dispatched a back-up vehicle immediately to the scene; the passengers continued on their way in the fresh limo, and we quickly got the affected vehicle repaired and pumping crisp air back into the cabin. Melting in the Utah summertime heat is not acceptable to us.
Another vehicle once smashed into the front of one of our Sprinter limousines, rendering it useless for several weeks, so we utilized a substitute until it was road-worthy again. We used genuine Mercedes-Benz parts for the full repair…lesser substitutes don’t fly with VIP treatment.
While getting into our Lincoln Town Car, a passenger went to sit down and the spring came up through the seat into her jeans. We immediately took the vehicle to an upholsterer and got upgraded materials. The bench seat is now as good as new, and no more mortified passengers have been there since.
In addition to these incidents, we have the VIP Limousine Wall of Shame, full of memories of moments of wrongdoing. They include the following:
-A smashed taillight from a Suburban
-A Hummer engine fluid line clip which took five hours to remove
-A radio antenna which was ripped off in a car wash
-A Cadillac Escalade bumper
The point is, we at VIP Limousine work hard to take care of our vehicles, even when mishaps happen. If we take care of our vehicles, we can always take care of our clients, regardless of the incident. Each of these problems was swiftly dealt with and attended to by expert mechanics and repairmen to keep or return the vehicle into top shape, and we always make sure something else is serviceable just in case.